Frequently Asked Questions
When will my order ship?
Each item is shipped through USPS from Texas, USA and processing time is 5-7 business days.
Below are the delivery times for each location:
Domestic delivery: 3-5 days
Canada: 1-2 weeks
International: 1-4 weeks
Holiday: Our shop will have period of delays during holiday season. Please email us if your order is urgent/a gift and we will try our best to ship it early!
Note: Due to Covid shipping times may vary. Please allow for additional time due to mail delays.
What if a product arrives damaged?
If your product arrives damaged, please message us within 24 hours of the delivery. Attach a photo of the damaged item, your order number, and any other information that may be useful.
I need a refund on my order. What can I do?
If your (non-preorder) item has not been shipped yet, please email us at firstname.lastname@example.org and we will be happy to provide a refund!
For Preorder items, please contact us within 14 days of your order to receive a refund. After 14 days, refunds will not be issued.
Note: We do not accept refunds after orders have shipped out unless the item arrives damaged.
Please send us a private message if you have any other questions/inquiries. You may contact us at email@example.com